OneBill Privacy Policy
Introduction
OneBill Utilities Limited ("OneBill," "us," "our," or "we") respects the privacy of our website users ("you" and "your"). This Privacy Policy describes how we collect, use, and disclose your personal information when you use our website (the "Website") and the services we offer (the "Services").
Scope
This Privacy Policy applies to all users of the Website and Services. By using the Website or Services, you agree to be bound by the terms of this Privacy Policy.
Information We Collect
We collect two types of information from users:
- Personal Information: This is information that can be used to identify you as an individual, such as your name, email address, phone number, billing address, and meter readings.
- Non-Personal Information: This is information that does not identify you as an individual, such as your browsing history, device information, and usage data.
We collect personal information when you:
- Create an account on the Website
- Use the Services
- Contact us for support
- Participate in surveys or promotions
We collect non-personal information automatically when you use the Website and Services. This information may be collected using cookies and other tracking technologies.
Use of Personal Information
We use your personal information to:
- Provide and improve the Website and Services
- Send you important information about the Website and Services, including billing information and updates
- Respond to your inquiries and requests
- Send you marketing communications (with your consent)
- Facilitate the switching process between energy suppliers (as your authorized agent)
- Manage your utility payments
Sharing of Personal Information
We may share your personal information with third-party service providers who help us operate the Website and Services. These service providers are contractually obligated to keep your information confidential and secure.
We may also share your personal information with energy suppliers in order to facilitate the switching process.
We will not share your personal information with any other third party without your consent, except as required by law.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
You have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to rectify inaccurate personal information
- The right to request the erasure of your personal information
- The right to restrict the processing of your personal information
- The right to object to the processing of your personal information
- The right to data portability
You can exercise these rights by contacting us at [email protected].
Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.
Children's Privacy
The Website and Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us at [email protected].
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].