Date;
To Whom It May Concern
I/We ‘The Customer’ hereby authorise
OneBill Utilities Limited to request and
obtain data in
respect of
the supply of utility services, digital
services, subscriptions, telecom & other
billable
services I have
requested.
Customer(s):
Customer Registered Address:
Customer Information: all information
relating to the provision of utility
Supplies to the
Customer
including, but not limited to, existing
contract terms and conditions, rates,
consumption,
invoices, bills,
quotations, payment, debt, supply
points, meters, half hourly data, all
histories associated
with any of
the foregoing, and all Customer account
information.
Controller, processor, data subject,
personal data, personal data breach,
processing, and
appropriate technical and organisational
measures: as defined in the Data
Protection
Legislation
(defined below).
Further capitalised terms in this Letter
of Authority shall have the same meaning
as defined
in the Terms
and Conditions, unless otherwise
expressly stated.
I/We have appointed OneBill Utilities
Limited (OneBill) as our Billing
Aggregator, Utility
Management
Agent and Broker.
I/We allow OneBill to service my/our
account(s). This includes facilitating
the settlement of
my/our
accounts in relation to this letter of
authority. OneBill Utilities Limited
will arrange the
appropriate
monetary transfer of funds to settle
projected future, accrued and/or
outstanding due
amounts.
I/We allow OneBill Utilities Limited to
act on our behalf for the following
services/utilities:
Electricity
Gas
Broadband
Home Phone & Telecom
Mobile Phone & Cellular plans
Digital Television
Refuse / Rubbish / Recycling services
For the avoidance of doubt, I/We permit
OneBill Utilities Limited, to request
current and
historical data
relating to my account(s).
OneBill
Coming soon.
Letter of Authority
[email protected] | [email protected] |
+353(0)858007335
OneBill Utilities Limited – CRO no.658186
www.onebill.ie
1. With this letter of authority, I/We
authorise OneBill Utilities Limited to
access all
information
relating to the provision of utility
supplies, services & provider contracts,
including, but
not
limited to:
a) Requesting usage and cost information
pertaining to my account(s) held with
utility and
service providers.
b) Managing my/our account information,
invoices, supply addresses, address
changes,
receipt
of bills via email or other digital
format.
c) Sign and agree new contracts on my/our
behalf.
d) Terminate or renegotiate or renew
existing contracts without further
signed documentation
or
verbal confirmation from me/us.
e) Existing and previous contract terms
and conditions, rates, tariffs,
consumption,
invoices, bills,
quotations, payment, debt, supply
points, meters, half hourly data, all
histories associated
with
any of the foregoing, and all customer
account information.
f) Obtain Customer Information from any
utility provider.
g) Request offers or quotations from or
negotiate with utility providers
h) Agree any special terms and
conditions for the provision of utility
supplies over and
above a
utility provider standard terms and
conditions of supply as OneBill
Utilities Limited
considers
to be appropriate.
i) In respect of any contract for utility
supplies concluded as a result of
services provided
by
OneBill Utilities Limited, at all times
during the term of such contract, to
communicate
with
the utility supplier and to monitor,
manage and administer the customer’s
account to include
receiving copy bills in a suitable
format, half hourly data and any
relevant billing
data.
j) Agree that any utility provider may
each disclose Customer Information to
the other.
k) OneBill Utilities Limited will only
process personal data for the purposes
set out in
accordance
with the provisions of this Letter of
Authority and all applicable laws.
Fees
2. The Customer acknowledges and agrees
that OneBill Utilities Limited may
receive a fee for
their
services
Term
3. OneBill Utilities Limited’s authority
starts on the Effective Date and
continues until
terminated
by either the customer or OneBill
Utilities Limited.
Law and Jurisdiction
4. This Letter of Authority will be
governed by and construed in accordance
with Irish law.
The
Irish courts will have exclusive
jurisdiction to settle any dispute
arising out of or in
connection
with it.
Customer Information and Personal Data
5. The Customer agrees that OneBill
Utilities Limited and any Supplier may
each disclose
Customer
Information to the other. The Customer
hereby authorises OneBill Utilities
Limited to
disclose
information to the Supplier(s), and
requests that the Supplier(s) disclose
information to
the
Utility Management Agent for the
purposes set out at clause 1 above.
6. In relation to any personal data which
may be processed by either OneBill
Utilities
Limited or
the Supplier(s), the Customer
acknowledges that OneBill Utilities
Limited is the data
controller in respect of its appointment
to act on behalf of the Customer and in
respect of
this Letter of
Authority.
7. The Customer also acknowledges that
OneBill Utilities Limited is a data
controller in
respect of
any agreement to provide utility
services & supplies.
Revoking this Letter of Authority
8. If the Customer revokes the Utility
Management Agent’s authority at any
time, any contract
already commenced with a Supplier will
continue to have full force and effect.
It is the
customer's sole responsibility to make
contact with the supplier(s) to arrange
a suitable
subsequent payment arrangement. OneBill
Utilities Limited will endeavour to
conclude and
communicate any and all pertinent data,
account, contracts, obligations and
financial
arrangement during the 1 month notice
period.
9. The Customer acknowledges that this
authority can be revoked, in which case
OneBill
Utilities
Limited is no longer authorised to share
data with the Supplier(s). The Customer
acknowledges
that OneBill Utilities Limited will be
required to process limited amounts of
personal data
for
the purposes set out at clause 9 above
and in accordance with the provisions of
this Letter
of
Authority, its own Privacy Notice which
OneBill Utilities Limited has provided
for review,
and all
applicable laws.
10. The Customer acknowledges that upon
revoking this Letter of Authority,
OneBill Utilities
Limited
will be required to pass any remaining
client funds designated to their
suppliers accounts,
and
as such billing cycles and outstanding
amounts and credit may occur, and will
need to be
settled
between the customer and supplier. The
settling of these payments will be the
sole
responsibility of the customer.
11. This Letter of Authority is entered
into by the parties in consideration of
the mutual
obligations and promises set out herein.
Authority
This Letter of Authority shall remain
valid until cancelled by Me/Us or
OneBill Utilities
Limited.
Customer:
![]()
By signing above, I/we confirm I/we are
the Homeowner / Lead Tenant /
Leaseholder of the
below
address at the date of this document,
and that
I/we are in a position of authority, and
I/We are legally entitled to give grant
OneBill
Utilities Limited
authority to act on My/Our behalf.
Hereby allow OneBill Utilities Limited to
manage the utilities detailed in this
Letter of
Authority
Address of Property:
Customer Registered Address:
OneBill has provided its privacy policy
below setting out how it processes the
customer’s
data. OneBill
undertakes to use the Customer’s data
solely for the purposes of delivering
the
services/products
specified in this document and will be
required to share that data with
relevant third
parties in order
to do so. By signing above, you are
agreeing to our Privacy Policy and entry
into a DPA (as
defined
below)
Direct Marketing
I/we consent to OneBill Utilities Ltd
contacting me/us
in relation to services provided by
OneBill Utilities Ltd.
OneBill Utilities Limited are a billing
aggregation
service and therefore are obliged to
deliver bills,
documents, letters, and communications
from
suppliers and will make these available
in the OneBill
Customer Portal in a legible and
exportable format.
Please tick if you do not wish for us to
contact you in
the following ways:
Letter
Landline
Mobile Phone
Email
SMS/Social Channels
Third Parties
I/we consent to OneBill Utilities Ltd
passing our
personal data within the OneBill
Utilities Group so that
they can contact me in relation to other
services
provided by OneBill Utilities.
Please tick if you do not wish for us to
contact you in
the following ways:
Letter
Landline
Mobile Phone
Email
SMS Text
OneBill Utilities undertakes to comply
with all
applicable requirements under European
Union
General Data Protection Regulation, the
Irish Data
Protection Acts 1988-2018 and all other
mandatory
data protections laws and regulations
applicable in
Ireland from time to time (Data
Protection
Legislation).
Individuals have the right to withdraw
consent to be
contacted with marketing information or
to have their
information passed within the Group at
any time.
If you wish to withdraw your consent or
require any
further information regarding the use of
your data by
OneBill Utilities, please contact:
[email protected]
Introduction
This agreement regarding the processing
of personal
data (the DPA) regulates OneBill
Utilities Limited (the
Data Processor) processing of personal
data on behalf
of the signatory of this document (the
Data
Controller) and is attached as an
addendum to the
Terms and Conditions in which the
parties have agreed
the terms for the Data Processor’s
delivery of services
to the Data Controller.
Legislation
The Data Processor Agreement shall
ensure both
parties comply with all applicable
requirements of Data
Protection Legislation.
Processing of personal data
Purpose: The purpose of the processing
under the DPA
is the provision of the Services by the
Data Processor
as specified in the Terms and
Conditions.
In connection with the Data Processor’s
delivery of the
Services to the Data Controller, the
Data Processor will
process certain categories and types of
the Data
Controller’s personal data on behalf of
the Data
Controller.
The categories and types of Personal Data
processed
by the Data Processor on behalf of the
Data Controller
are:
Name, postal address, email address,
phone number,
mobile number, PPSN, DOB, Bank Details,
MPRN,
GPRN, Utility Supply and information
pertinent to the
supply of utilities and services to the
property.
The Data Processor only performs
processing activities
that are necessary and relevant to
perform the
Services. The parties shall update
clause 3.3 whenever
changes occur that necessitates an
update.
The Data Processor shall have and
maintain a register
of processing activities in accordance
with Data
Protection Legislation.
Instruction
The Data Processor may only act and
process the
Personal Data in accordance with the
documented
instruction from the Data Controller
(the Instruction),
unless required by law to act without
such instruction.
The instruction at the time of entering
into this DPA is
that the Data Processor may only process
the Personal
Data with the purpose of delivering the
Services as
described in the Terms and Conditions.
Subject to the
terms of this DPA and with mutual
agreement of the
parties, the Data Controller may issue
additional
written instructions consistent with the
terms of this
Agreement. The Data Controller is
responsible for
ensuring that all individuals who
provide written
instructions are authorised to do so.
The Data Controller will have sole
responsibility for the
accuracy, quality, and legality of
Personal Data and the
means by which it was obtained.
The Data Processor will inform the Data
Controller of
any instruction that it deems to be in
violation of Data
Protection Legislation and will not
execute the
instructions until they have been
confirmed or
modified.
The Data Processor’s obligations
Confidentiality
The Data Processor shall treat all the
Personal Data as
strictly confidential information. The
Personal Data
may not be copied, transferred or
otherwise processed
in conflict with the Instruction, unless
the Data
Controller in writing has agreed.
The Data Processor’s employees shall be
subject to an
obligation of confidentiality that
ensures that the
employees shall treat all the Personal
Data under this
DPA with strict confidentiality.
Personal Data will only be made
available to personnel
that require access to such Personal
Data for the
delivery of the Services and this DPA t.
The Data Processor shall also ensure
that employees
processing the Personal Data only
process the Personal Data in accordance
with the
Instruction.
Security
The Data Processor shall implement the
appropriate
technical and organizational measures as
set out in this
DPA and as required by Data Projection
Legislation.
The security measures are subject to
technical progress
and development. The Data Processor may
update or
modify the security measures from
time-to-time
provided that such updates and
modifications do not
result in the degradation of the overall
security.
These measures are to address the
particular risks that
are presented by processing, for example
from
accidental or unlawful destruction,
loss, alteration,
unauthorised disclosure of, or access to
the personal
data we process on your behalf. When
implementing
these measures, we will take into
account:
a. the state of technological
development and
the availability of relevant technology
(for the
purposes of Article 32(1) of the GDPR);
b. the costs of implementation of any
measures
(which may include, where appropriate,
pseudonymising and encrypting personal
data, ensuring confidentiality,
integrity,
availability and resilience of our
systems and
services, ensuring that availability of
and
access to personal data can be restored
in a
timely manner after an incident, and
regularly
assessing and evaluating the
effectiveness of
the technical and organisational
measures we
have adopted);
c. the nature, scope, context and
purposes of
processing; and
d. the risks for the rights and freedoms
of the
data subjects.
The Data Processor shall provide
documentation for
the Data Processor’s security measures
if requested by
the Data Controller in writing.
Rights of the data subjects
If the Data Controller receives a
request from a data
subject for the exercise of the data
subject’s rights
under Data Protection Legislation and
the correct and
legitimate reply to such a request
necessitates the Data
Processor’s assistance, the Data
Processor shall assist
the Data Controller by providing the
necessary
information and documentation. The Data
Processor
shall be given reasonable time to assist
the Data
Controller with such requests in
accordance with Data
Protection Legislation.
If the Data Processor receives a request
from a data
subject for the exercise of the data
subject’s rights
under Data Protection Legislation and
such request is
related to the Personal Data of the Data
Controller, the
Data Processor must immediately forward
the request
to the Data Controller and assist the
Data Controller
where appropriate under Data protection
Legislation. .
Personal Data Breaches
The Data Processor shall give immediate
notice to the
Data Controller if a breach occurs, that
can lead to the
accidental or unlawful destruction,
loss, alteration,
unauthorized disclosure of or access to,
personal data
transmitted, stored or otherwise
processed re the
Personal Data processed on behalf of the
Data
Controller (a Personal Data Breach).
The Data Processor shall make reasonable
efforts to
identify the cause of such a breach and
take those
steps as they deem necessary to
establish the cause,
and to prevent such a breach from
reoccurring.
Upon request by a Data Controller, the
Data Processor
shall make available to the Data
Controller all relevant
information necessary to demonstrate
compliance
with this DPA, and shall allow for and
reasonably
cooperate with audits, including
inspections by the
Data Controller or an auditor mandated by
the Data
Controller. The Data Controller shall
give notice of any
audit or document inspection to be
conducted and
shall make reasonable endeavours to
avoid causing
damage or disruption to the Data
Processors premises,
equipment and business in the course of
such an audit
or inspection. Any audit or document
inspection shall
be carried out with reasonable prior
written notice of
no less than 30 days and shall not be
conducted more
than once a year.
The Data Controller may be requested to
sign a non-disclosure agreement
reasonably
acceptable to the
Data Processor before being furnished
with the above.
Data Transfers
Ordinarily, the Data Processor will not
transfer your
data to countries outside the European
Economic Area.
In some cases, however some personal
data will be
shared for supporting services of a
technical nature or
service providers offering storage
solutions that have
servers outside the European Economic
Area (EEA), [for
example, Dropbox or Google].
We will ensure that appropriate
safeguards are in place
to keep the data secure, and that
effective legal
remedies are available for data
subjects, or that there
is an ‘adequacy decision’ (as defined in
the Data
Protection Act 2018). If we need to
transfer any data,
we will comply with our obligations
under the relevant
Data Protection Legislation to provide
an adequate
level of protection to any personal data
that is
transferred.
Appendix B
Approved Sub-Processors
The following Sub-Processors shall be
considered
approved by the Data Controller at the
time of entering
into this Agreement:
i.Stripe Payments Europe, Ltd
ii. AWS Amazon Web Services
iii. Veryfi OCR Technologies
New Sub-Processors
The following Sub-Processors have been
added and
communicated to the Data Controller
prior to the
relevant sub-processing:
Sub-Processors
The Data Processor is given general
authorisation to
engage third-parties to process the
Personal Data
(Sub-Processors) without obtaining any
further
written, specific authorization from the
Data Controller,
provided that the Data Processor
notifies the Data
Controller in writing about the identity
of a potential
Sub-Processor (and its processors, if
any) before any
agreements are made with the relevant
Sub-Processors and before the relevant
Sub-Processor
processes any of the Personal Data. If
the Data
Controller wishes to object to the
relevant Sub-Processor, the Data
Controller shall give
notice hereof
in writing within ten (10) business days
from receiving
the notification from the Data
Processor. Absence of
any objections from the Data Controller
shall be
deemed consent to the relevant
Sub-Processor.
In the event the Data Controller objects
to a new Sub-Processor and the Data
Processor
cannot
accommodate the Data Controller’s
objection, the
Data Controller may terminate the DPA by
providing
written notice to the Data Processor.
The Data Processor shall complete a
written sub-processor agreement with any
Sub-Processors.
Such
an agreement shall at minimum provide
the same data
protection obligations as the ones
applicable to the
Data Processor, including the
obligations under this
Data Processor Agreement. The Data
Processor shall
on an ongoing basis monitor and control
its Sub-Processors’ compliance with the
Applicable
Law.
Documentation of such monitoring and
control shall
be provided to the Data Controller if so
requested in
writing.
The Data Processor is accountable to the
Data
Controller for any Sub-Processor in the
same way as
for its own actions and omissions.
The Data Processor is at the time of
entering into this
Data Processor Agreement using the Sub-
Processors
listed in sub-appendix B. If the Data
Processor initiates
sub-processing with a new Sub-Processor,
such new
Sub-Processor shall be added to the list
in sub-appendix B under paragraph 2.
Limitation of Liability
The total aggregate liability to the
Data Controller, of
whatever nature, whether in contract,
tort or otherwise,
of the Data Processor for any losses
whatsoever and
howsoever caused arising from or in any
way
connected with this engagement shall be
subject to
the Limitation of Liability clause set
out in the Terms
and Conditions.
Duration
We shall only process your personal data
until the
Terms and Conditions are terminated.
Data Protection Officer
The Data Processor has not appointed a
Data
Protection Officer but has set in place
a Designated
Privacy Representative who will act as a
liaison for all
Privacy related matters.
Termination
Following expiration or termination of
the Terms and
Conditions, the Data Processor will
delete or return to
the Data Controller all Personal Data in
its possession
as provided in the DPA except to the
extent the Data
Processor is required by Data Protection
Legislation to
retain some or all of the Personal Data
(in which case
the Data Processor will archive the data
and implement
reasonable measures to prevent the
Personal Data
from any further processing). The terms
of this DPA will
continue to apply to such Personal Data.
Contact
Please contact Adem Ergen (Designated
Privacy
Representative) by emailing
[email protected] or
calling +353 1 443 3455 for any queries
relating to your
data and how it is processed.
1. Introduction
OneBill Utilities Limited ("OneBill," "us," "our," or "we"), is a company registered in the Republic of Ireland at Hartnett Enterprise Acceleration Centre, TUS, Moylish Park, Limerick, provides a unified platform for managing utility bills. These terms and conditions ("Terms") govern the access and use of any customer ("Customer", "you" and "your" shall be construed accordingly) of OneBill's services and platform. For more details, please visit onebill.ie (the "Website").
2. Scope of Service
OneBill Utilities Limited ("OneBill," "us," "our," or "we"), is a company registered in the Republic of Ireland at Hartnett Enterprise Acceleration Centre, TUS, Moylish Park, Limerick, provides a unified platform for managing utility bills. These terms and conditions ("Terms") govern the access and use of any customer ("Customer", "you" and "your" shall be construed accordingly) of OneBill's services and platform. For more details, please visit onebill.ie (the "Website").
IF YOU DO NOT ACCEPT OR AGREE WITH THESE TERMS YOU CANNOT USE THE PLATFORM OR OUR SERVICES. IF YOU HAVE PROCEEDED TO PAYMENT AND THEN COMMENCE USE OF THE SERVICES WE WILL DETERMINE THAT YOU HAVE ACCEPTED THESE TERMS IN FULL.
3. When do these Terms apply?
3.1 These Terms apply when you create an account to use any features, services, products or tools offered on our Platform.
3.2 To use our Services you must agree to these Terms so please read them carefully. We recommend that you download these Terms for future reference. We’ll ask you to confirm that you agree to these Terms when you create an account to use the Platform and Services and a contract will come into existence between you and us when you confirm you accept the Terms and the accompanying letter of appointment ("LOA"). If you use any of our Services before you have confirmed that you accept these Terms then, by using our Services, you agree that you have read, understood and accept these Terms and all/any other notices posted by us on our Website or directly to you.
4. Terms subject to change
4.1 Please note that we may change, modify, add or remove sections of these Terms from time to time. We will post any changes to our Website by updating these Terms, but we may not make any separate publication about such changes, so please revisit these Terms every so often, because we assume that you agree with these Terms at all material times if you continue to use our Services.
4.2 These Terms were last updated on [20 March 2024]
5. Data Protection
Your personal data is sensitive and entitled to protection. All rights, titles and interests in your data held on Platform are 100% yours. Our use of any personal data you provide us will be governed as set out in out Privacy Policy
6. Intellectual Property
6.1 We own and retain all right, title and interest in and to (a) the Services and Platform, all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with our Services or support or the Platform, and (c) all intellectual property rights related to any of the foregoing, including but not limited to all text, published material, document creation “flow”, sound, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, artwork and computer code, including but not limited to the design, structure, selection, coordination, expression, and “look and feel” of the Platform and any related Services. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
6.2 You will own all right, title and interest in and to your personal data.
6.3 We do not grant any rights or licences to you or anyone else.
7. Management of Utility Contracts
OneBill acts as an agent to manage, sign up, and cancel utility contracts based on Customer preferences. Customers can set and modify these preferences through the Platform.
8. Acting on your behalf and as Your Agent
8.1 To allow us to provide the Service, you appoint us as your agent and give us permission to act on your behalf by signing the LOA. This means that OneBill is permitted to act on your behalf to create legal relationships with third parties, set up direct debits or access information held by third parties.
8.2 By acting on your behalf as your agent in connection with the Services, we shall have the following powers:
(a) to select energy supply or other utility service providers for you;
(b) to switch you to suppliers in your name (including communication on your behalf);
(c) to set up direct debits on your behalf with suppliers in your name;
(d) to access information held by third parties about you (including but not limited to); and
(e) any other powers that we may reasonably require in order to provide the Services. Customers will be notified if we need to share their data further than the energy providers they are switched to.
8.3 Your appointment of OneBill to provide the Service and to act on your behalf as your agent will continue in accordance with these Terms and the LOA.
9. User Account and Obligations
To use the Platform, you must register and maintain an account on our Website. You are responsible for the confidentiality of your account information and all activities under your account. You agree to provide accurate and complete information and keep this information up to date.
10. User Content
10.1 You are responsible for any content you provide through our platform. As part of the Service, you authorise us to pass information about you to suppliers and/or third party partners for the purpose of providing you the Services. Such suppliers and third party partners may hold such information about you subject to their own privacy policies, which may be different from our Terms.
11. OneBill Budget Plan
11.1 OneBill offers Customers a budget plan based on predictive algorithms for managing and projecting utility costs, aiming for a net-zero balance over the course of a year ("Budget Plan"). The Budget Plan is flexible and may be adjusted based on actual usage and preferences through the Platform.
11.2 Once the Budget Plan has been set on the Platform, the Customer shall be charged a weekly, fortnightly or monthly fee subject to that Budget Plan which will cover their use of the Services being payment for any invoices due to suppliers under the Services ("Supplier Invoices") and the OneBill Fee (together the "Budget Plan Fee").
11.3 Please be aware that the Budget Plan Fee may change. We may regularly adjust your Budget Plan Fee based on changes in usage, pricing, or services managed through the Platform. We strive to maintain as stable a Budget Plan Fee as possible. However, should there be a need to change your Budget Plan Fee, we will notify you approximately 3 days prior to the Budget Plan Fee being due. We ensure to keep these adjustments minimal and as infrequent as possible, aiming for a predictable and manageable billing cycle for you.
12. Fees, Payments, and Billing
12.1 OneBill Fee
By agreeing to use the Service, you shall pay us a single consolidated monthly fee for the aggregate Service provided ("OneBill Fee"). The OneBill Fee may increase based on the number of services you choose to include using our Platform. Detailed descriptions of each service tier, associated benefits, and pricing will be available on the Platform. All fees are due upon the invoice date and will be billed according to the selected payment method you chose on the Platform. The OneBill Fee is based on a usage and price estimation that aims to reflect your actual utility consumption and the current rates available. You understand and agree that this is an estimate and actual costs may vary based on actual usage, changes in utility rates, or changes in services.
12.2 Supplier Invoices
As part of the Services, you will be issued with Supplier Invoices on a periodic basis. The Supplier Invoices will appear on the Platform and will specify therein when they are due for payment. When the Supplier Invoices are due, we will facilitate payment to the supplier from your Customer Account.
You will pay us the Budget Plan Fee together with any VAT and any other applicable charges described for each Service you subscribe for or purchase in accordance with these Terms. Full details of the applicable fees can be found on our Website.
You will be responsible for all taxes associated with your use of Services that are attributable to or due by you. If an applicable tax authority requires us to pay any taxes that should have been payable by you, we will advise you in writing, and you will promptly reimburse us for the amounts paid.
12.3 Subscription Service
1 Ongoing access to all Services and features of the Platform requires a subscription to one of our plans (“Subscription”).
2 The first 30 days of your Subscription, will constitute the “Initial Service Term”. Your Subscription will be automatically renewed for successive periods of 30 days, each a “Renewal Period”, and you will continue to be charged fees for the Subscription on a monthly basis, until your Subscription is cancelled in accordance with clause The Initial Service Term together with any subsequent Renewal Periods will constitute the “Service Term”.
3 OneBill offers several plans as part of the Subscription: Savvy Saver, Super Saver, or Saver Pro. You can switch between the plans at any time through the Platform, however, this will result in a change to the OneBill Fee.
4 As such, if we do decide to change OneBill Fee for the Subscription plan that you are currently subscribed to, we will not impose those new fees on you without advanced prior written notice and we will allow you to choose whether to continue your Subscription on the revised prices before we begin charging you at the new price.
12.4 Payment Method and Missed Payment Penalties
OneBill accepts various payment methods, including variable bank transfers. OneBill will require one principal payment method to be added to your account on the Platform and an alternative backup payment method which cannot include a credit card or other debt facility ("Alternative Payment Method").
Where you miss a payment when due, a fee of €15.00 is applied to your account through the Platform ("Missed Payment Fee"). Where there are three consecutive missed payments on your account, OneBill may terminate your account.
12.5 Unpaid Direct Debit Fee
In the event a direct debit payment is returned as unpaid by your bank, a €10.00 charge will be automatically applied to your account as an unpaid direct debit fee ("Unpaid Direct Debit Fee"). Following an unpaid direct debit, you will receive a reminder letter requesting payment of the outstanding balance, which will need to be made using the Alternative Payment Method. Additionally, you may be required to complete a new direct debit mandate for future payments to avoid further issues.
It's important to remember that one payment through OneBill covers all bills you manage through the Platform. Therefore, price changes, meter readings, usage peaks and troughs, seasonality, and product changes may necessitate adjustments to your payment amount.
By agreeing to these Terms, you acknowledge and accept the possibility of such adjustments and the terms associated with the Unpaid Direct Debit Fee. We encourage you to maintain sufficient funds in your account on the due date to avoid any unnecessary charges and interruptions to your service
12.6 Refunds
All payments you make are non-cancellable and non-refundable, subject only to the provisions of this clause and our indemnity clause.
Subscriptions
When you first sign up to the Platform by purchasing a Subscription, you can cancel your purchase and ask for a refund by telling us in writing of your wish to cancel within 14 days of purchasing your Subscription (“Cooling-off Period”). For the avoidance of doubt, a supplier may have a separate cooling off period and the Customer should make themselves aware of the supplier's terms upon entering into an agreement with them.
We will assess your refund request and we will only process a refund if we are satisfied that there are no Supplier Invoices due for the Customer.
Subscriptions are non-refundable after the Cooling-off Period.
12.7 We may refund fees at our sole discretion
We may decide to refund the fees you have paid for the Services if we at our sole discretion consider that we do not have the technical infrastructure to provide the Services to you at the time of your purchase.
13. Customer Account
13.1 The Customer agrees to provide funds in accordance with the Budget Plan Fee for the purpose of paying the OneBill Fee and the Supplier Invoices. The Budget Plan Fee will be held in a segregated account ("Customer Account") established by OneBill for the benefit of the Customer.
13.2 The Customer authorises OneBill to receive and hold the Budget Plan Fee in the Customer Account until payment is due to the respective utility suppliers.
13.3 OneBill will utilise the funds within the Customer Account to pay the Customer's utility invoices on their behalf. OneBill is authorised to make payments directly to the utility suppliers from the Customer Account on or before the due date specified in the supplier's invoice.
13.4 In consideration for providing the Services, OneBill will charge and extract the OneBill Fee from the Customer Account.
13.5 OneBill will provide the Customer with regular statements detailing the transactions made on behalf of the Customer, including Supplier Invoices and the deduction of the OneBill Fee. The Customer is responsible for reviewing the statements and notifying OneBill of any discrepancies within 7 days of receipt.
13.6 Should the Customer Account lack sufficient funds to cover the Supplier Invoices and/or the OneBill Fee at any time, OneBill will notify the Customer of such deficiency. OneBill will be authorised to issue a direct debit request to the payment method provided by the Customer, for any shortfall.
13.7 Funds held within the Customer Account will be kept separate from One Bill's corporate funds and will not be used for any corporate purposes, including but not limited to, operating expenses, investments, or loans.
13.8 OneBill is committed to ensuring the security of Customer funds. The Customer Account will be held at a reputable financial institution and will be subject to the protections provided by applicable law.
14. Cost sharing amongst Housemates
14.1 This clause applies to Customers who have registered as occupants of a single property on our Platform (each a "Housemate" comprising a "Household") and wish to utilise the Platform's cost sharing feature. All Housemates must be registered on the Platform to participate in the cost-sharing program. Each Housemate is required to create an individual account that will be linked to the Household's main account.
14.2 The Platform will calculate each Housemate's share of the utility bills ("Shared Costs") based on the total costs of the Household's utility bills, the number of Housemates and the Services chosen by that Housemate – which will comprise the Budget Plan of the Household. Each Housemate agrees to contribute their share of the Shared Costs by the due date specified by the Platform each month ("Contribution Date"). The Platform will issue reminders to each Housemate prior to the Contribution Date.
14.3 In the event that a Housemate fails to make their payment by the Contribution Date, the Platform may:
(a) Send additional payment reminders to the non-paying Housemate;
(b) Notify other Housemates of the missed payment; or
(c) Apply a Missed Payment Fee to the Housemate.
14.4 Any adjustments to the Shared Costs due to changes in the Household (e.g., a Housemate moving out) or disputes regarding the Shared Costs must be reported to the Platform promptly. The Platform will provide tools to facilitate the resolution of such disputes but is not responsible for mediating disagreements between Housemates.
14.5 The Platform acts solely as a facilitator for the calculation and collection of Shared Costs. Each Housemate is individually and collectively responsible for the full amount of the Household's utility bills. The Platform is not liable for any non-payment or default by any Housemate.
14.6 A Housemate may opt out of the cost-sharing arrangement by notifying the Platform and the other Housemates in accordance with the Platform's policies. Remaining Housemates will have their Shared Costs recalculated to reflect the change in the Household composition.
15. Termination and Cancellation Policy
15.1 Users may terminate their accounts at any time through the Platform, subject to a 30-day notice period to expire no earlier than the end of the Initial Service Term or applicable Renewal Period. OneBill reserves the right to terminate or suspend accounts for breaches of these Terms, including non-payment. The Customer should be aware that where the Services are terminated between you and us, this does not terminate the agreements you may have with suppliers (as they may have fixed term contracts). Upon a termination or cancellation of the Services by OneBill or the Customer, OneBill will notify all suppliers and facilitate a handover. However, it will be the responsibility of the Customer to ensure that they are aware of the supplier's terms on the continuation of that relationship between the Customer and the supplier.
15.2 We will stop the Service as soon as possible but this will not affect switches we have already performed for you. You must notify us if you wish to:
(a) cancel your energy supply;
(b) undertake a switch of energy tariff (including a switch to an energy tariff offered by a supplier other than your existing supplier) without using the Service; or
(c) if you move property.
If you fail to notify us, we will not know that your circumstances have changed, and we will continue to provide the Service.
15.3 We shall be entitled to terminate your subscription for the Service at any time by written notice to you if you are in breach of these Terms, including (without limitation) your responsibilities or in the event that you provide us with false or misleading information in connection with the Service or for non-payment of the Budget Plan Fee or if you use the Service for purposes not permitted hereunder (including (without limitation) those purposes which are expressly prohibited by the succeeding provisions of this clause). In such circumstances, you will not be entitled to any refund.
15.4 We may also terminate or suspend your subscription if:
(a) for any technical or legal reasons we are prevented from delivering the Service; or
(b) any application for a new energy supply contract made on your behalf is unsuccessful (including where you are deemed by a supplier to have failed any pre-contract check(s) undertaken by such supplier, which may include checks regarding your financial circumstances and/or credit history).
15.5 Without prejudice to the foregoing provisions of this clause, we may (in our absolute discretion) cancel, withdraw or suspend the Service (and accordingly terminate your subscription) at any time for any reason (including (without limitation) any business reason, technical reason or legal reason).
15.6 Some of these Terms will continue to be enforceable, even after termination including, without limitation, the right to be paid, confidentiality obligations, warranty disclaimers, and limitations of liability.
16. Continuous Adjustment and Optimisation
16.1 You agree that the Budget Plan Fee may continuously adjust and optimise based on real-time conditions, variables, and factors affecting utility consumption and pricing. These adjustments are part of One Bill's commitment to providing an adaptive and responsive utility management service that reflects current usage patterns and market conditions. While we strive to provide the most accurate estimations and keep your payments stable, these adjustments are necessary to ensure that your payments reflect your actual utility costs. We will provide notifications of any significant changes to your payment amount in advance, as detailed in the Unpaid Direct Debit Fee section.
16.2 By incorporating these items, you ensure that users are clearly informed of their agreement and consent to the Services, the nature of the Services, and the specifics of how payments are handled and adjusted.
17. Liability and Disclaimer
17.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our team and for fraud or fraudulent misrepresentation.
17.2 We shall not be liable for any special, indirect, incidental, punitive, or consequential damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services; (iii) any content obtained from the services; and (iv) unauthorised access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed its essential purpose.
17.3 The Platform and all materials, information, software, facilities, services, and other content are provided on an "As Is" and "As Available" basis without warranties of any kind, either express or implied. We do not guarantee that the Platform or any of its functions will be uninterrupted or error-free, that defects will be corrected, or that the Platform or the servers that make it available are free of viruses or other harmful components.
17.4 Customers access and use the Platform and its content at their own risk. We will not be liable for any damages of any kind arising from or relating to the use of the Platform, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.
17.5 We do not endorse or make any warranties or representations about the accuracy, reliability, or any other aspect of the content provided by the Platform or any third party linked to or from the Platform. Links to third-party websites do not constitute an endorsement by us of such websites or the content, products, advertising, or other materials presented on such websites.
17.6 The Platform may provide tools or information that could be used for managing financial decisions; however, users are solely responsible for their financial decisions and actions. We are not a financial advisor, and the information provided by the Platform is not intended as financial advice.
17.7 We are not responsible for the actions or omissions of any Customer of the Platform. In no event shall we be liable for any shared expenses, debts, or other financial obligations among Customers or Housemates. Responsibility for settling financial matters remains solely with the Customers.
17.8 We are not responsible for what suppliers or other third parties do or fail to do. Even if we have helped you switch to a new supplier or energy tariff, we are not responsible for damage or loss you suffer under that independent contract.
17.9 You understand that the selected supplier may run a credit check on you to ensure you are able to pay your utility bills. The result of this credit check may mean the supplier asks you for a deposit before starting to supply or they may refuse to supply your energy entirely. Further details may be found on the specific supplier’s terms and conditions.
17.10 The Service is tailored to individual preferences and circumstances and our decisions are made based on the details provided to us by you or by third parties. However, it remains your responsibility to ensure suitability and adequacy of the product or service that is selected by us. If you are uncertain as to the suitability or adequacy of any product or service chosen for you during the provision of the Service, you should seek independent professional advice.
17.11 In no event shall the total liability of OneBill arising out of or related to these Terms or the Services, whether based on contract, tort (including negligence), strict liability, or any other legal theory, exceed the total fees paid by the Customer to OneBill for the Services in the twelve (12) month period preceding the date of the claim.
18. Your responsibilities under these Terms
In order to use the Website and Service you:
(a) must be 18 years old or over and have an address in Ireland;
(b) must ensure that all information and details (in particular your email address and mobile telephone number) you provide to us are true, accurate, complete and current, and that you disclose all relevant facts to us whether specifically requested or not;
(c) must promptly update us with any changes to such information via the Platform;
(d) where required, you must have obtained the consent from all other Housemates in your Household to use our Service;
(e) must, in order to use our Service, create an account and be responsible for any and all activity conducted using your account on the Platform;
(f) must promptly contact us on [email protected] if you know or suspect that anyone other than you has accessed your account on the Platform;
(g) agree that you shall be solely liable under, for and in respect of any energy supply contract between you and any supplier (including in respect of the relevant energy tariff applicable thereto), whether such contract arises as a result of a Switch or otherwise, and (without prejudice to the generality of the foregoing) that: (i) we shall have no responsibility whatsoever for any payments due from you to any Supplier nor any other responsibility, liability or obligation whatsoever of any nature, howsoever expressed, under any such energy supply contract; and (ii) you are responsible for transferring all payments due to any Supplier on the terms and at the time specified by such Supplier;
(h) you will be fully responsible for conducting a meter reading at the beginning of the contract and provide figures and images of this reading. You may do this by taking a picture of the meter reading on your smartphone and uploading to the Platform. This will include GPS location, a timestamp and other metadata to ensure accuracy. In order to provide this evidence of a meter reading you will need to agree to use this feature on your smartphone;
(i) you are only using the Platform for your own personal use, in your capacity as a Housemate of a Household or as a person with appropriate authority on behalf of a company or other legal entity; and
(j) you comply with all applicable laws, rules, regulations and court orders; and that you adhere to all our published policies then in effect.
Should you not be able to confirm the above you must stop using the Platform and our Services immediately.
19. Our capacity as an agent
We do not supply your energy, we just facilitate the switching process and manage the payments. To complete a switch, a separate contract will be created between you and the supplier. We are not responsible for and have no liability under, for or in respect of that separate contract and you should also read your supplier’s terms and conditions carefully (including (without limitation) requirements relating to meter reading, payment, billing, account management and customer service). For the avoidance of doubt, the supplier is responsible for supplying your energy in return for you paying the supplier for such supply.
19.1 We will make assessments from time to time, at such intervals as we deem appropriate as part of formulating the Budget Plan. During the application process you will be presented with an opportunity to choose your subscription and your preferences. You can change and update the information you have provided on your account at any time, on the Platform.
19.2 In order to assess or update the Budget Plan, we rely on information you provide to us regarding your property and energy usage and regarding your past energy bills (which we may request from suppliers).
20. Liability and Disclaimer
20.1 If you are reading this section you are probably unhappy. So, first things first, we are sorry.
20.2 We want all of our Customers to have a fantastic experience when using OneBill, so when we hear that we have not provided a service to that standard, we want to ensure we make things right.
20.3 We hope that most matters can be resolved either through our [chat support, or through an email or video-chat conversations with one of the members of our team].
20.4 CuHowever, we appreciate that some matters sometimes require further escalation. That is what this section is for.
20.5Should you find that you need to make a complaint, we can assure you that it will be addressed swiftly, fairly and efficiently, so that we can find a resolution as quickly as possible.
20.6 If you have a complaint, we ask that you do the following:
(a) Write an email addressed to [email protected]
(b) Enter the subject line: “I have a complaint” and add your name (or the account that complaint relates to on the Platform)
(c) In the body of the email, please describe as much as possible the nature of the complaint, including when the issue happened and who you had been dealing with in our team
20.7 After you send your complaint email, you will receive an acknowledgement email from us within 24-48 hours.
20.8 A senior member of our organisation will review the complaint and contact you to organise a call with you, or write back to you to discuss the matter in greater detail with you, within 3 working days from the acknowledgement email. This initial response may offer a resolution or may begin a dialogue in an attempt to reach the best possible outcome.
20.9 A final resolution or decision on the matter of your complaint will be communicated to you within 7 working days of the acknowledgement email.
21. Severability
If any reference in these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.
22. Assignment
Our agreement under these Terms is not assignable, transferable or sublicensable by you except with our prior written consent. We may transfer and assign any of our rights and obligations under these Terms without consent.
23. Entire Agreement
These Terms, together with the acts of our duly authorised agents constitute the entire agreement between the parties and supersede all other agreements, statements, letters and other arrangements between the parties in relation to the subject matter hereof. Each party acknowledges that it has not relied on or been induced to enter these Terms by a representation other than those expressly set out in these Terms. This clause does not affect a party’s liability in respect of a fraudulent misrepresentation.
24. Notices
All notices under these Terms will be deemed to have been duly given when received, or if transmitted by email, the day after it is sent.
25. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them or their subject matter, formation, existence, negotiation, validity, termination or enforceability (including non-contractual obligations, disputes or claims) (“Dispute”) shall be governed by and construed in accordance with the laws of Ireland and the parties submit to the exclusive jurisdiction of the courts of Ireland in relation to any Dispute between them.
1 Data Protection
1.1 It's your data
Any personal, company and user-generated information will only ever be uploaded voluntarily by you and you confirm that you have obtained the necessary consent and have given appropriate notices to lawfully upload any other individual's personal data to our Platform for the duration and purposes of these Terms. We'll never share or make your data or information available to anyone without your explicit permission (other than being legally required such as by a court order).
Your data is uploaded and downloaded over a secure connection, your credentials are encrypted and hashed. We don't store (or even know) your password. Your personal data and any confidential information you may upload to the Platform is stored securely, and only people you've assigned as members of your team (in addition to any persons approved under clause 1.4) can access your data, per the access permissions you assigned to those team members. We expect you to ensure that you, and particularly those you give access to, have strong passwords, ideally different from their social network site logins.
Account creation
If you establish an account on the Platform, you are responsible for maintaining the confidentiality of your user ID and password, and you are responsible for all activities that occur under your password or user ID. You agree to: (i) log out from your account at the end of each session; and (ii) immediately notify us at [email protected] of any unauthorised use of your password or user ID or any other breach of security.
You are responsible for all content that you transmit or otherwise make available to our Website and Platform. Your access to and use of this Platform may be monitored, including but not limited to, for the purpose of identifying illegal or unauthorised activities.
Data collection
Subject to the confidentiality obligations created under these Terms (see below), you agree that we have the right to collect and analyse specific data points and other information gained from your profile, settings and including but not limited to interactions with our team on our chat support. This covers, without limitation, information concerning your data and data derived therefrom, and we will be free (during and after the term hereof) to (i) request bills, usage and cost history for you from relevant suppliers and (ii) use such information and data to improve and enhance the Website/Platform and for other development, diagnostic and corrective purposes in connection with the Website/Platform. This is for the mutual benefit of all our users.
Granting ourselves access for customer support purposes
Occasionally you may contact us for customer support. It may be necessary for our team to access your profile page for the purpose of assistance, to enable them to see what you are having an issue with or for them to inspect documents you have referred to. This will only happen with your implied consent to do so, such as during an active conversation between yourself and a team member or where it is necessary to answer a question you have asked them on email/chat support.
Once you have finished working with that team member, they will remove their access from your profile. We also require our team members to regularly review the list of companies they have access to and to remove themselves from any company that they are not actively assisting to minimise the risk of any data breach.
Providing platform feedback
If you give us feedback on the Platform, for example recommendations for improvements or features, such feedback will be deemed non-confidential and non-proprietary and implementation of that feedback is owned by us and may become part of the Website or the Platform without compensation to you. We reserve all rights in and to the Platform unless we expressly state otherwise.
Phone, SMS and email contact
>Who is the controller and who is the processor
As part of providing the Website, the Platform and the Services to you, we will process personal data. We will do so either as a data controller (meaning, we decide the manner and purpose of the processing) or data processor (meaning, we process the data on your behalf and on your instructions) depending on the circumstances. In this clause, "personal data", "data controller" and "data processor" have the meanings given to them in the European Union General Data Protection Regulation.
When we process your personal data for our own business purposes (for example, creating your account, managing our relationship with you, liaising with suppliers, handling customer service questions and managing billing and invoicing), we are the data controller. In that case, we will process personal data in accordance with this Schedule.
When we process personal data on your behalf (for example, contact details, utility bills), we are the data processor. In that case, we will process personal data in accordance with this Schedule.
Both parties will comply, where appropriate, with all applicable requirements of the European Union General Data Protection Regulation, the Irish Data Protection Acts 1988-2018 and all other mandatory data protections laws and regulations applicable in Ireland from time to time ("Data Protection Legislation"). This clause is in addition to, and does not relieve, remove or replace, a party's obligations or rights under the Data Protection Legislation.
What data we will process on your behalf
When we act as a data processor on your behalf, we will carry out the processing activities below:
Subject matter of the processing: the provision of the Website, the Platform and Services to you.
Duration of the processing: starting on the date you provide the relevant personal data to us (for example by creating a profile on our Platform) until you either remove the relevant personal data from the Platform or delete your account with us.
Nature and purpose of the processing: providing relevant personal details and documents on the Platform, allowing us to analyse the information and ensure we calculate a comprehensive Budget Plan for the purposes of providing the Services to you.
Type of personal data involved: name, address, email address, of each of the members of your profile, billing details and smart meter data.
Categories of data subject: you, members of your household (where applicable) and members using your profile on the Platform.
We will only act on your documented instructions
We will only act on your documented instructions (including with regard to transfers of personal data to a third country or an international organisation) unless we are required by law to act without such instructions. You can provide us with your instructions by making selections and inputting information on the Platform, or when you communicate with us.
If we are required by law to process personal data and don't have your instructions to do so, we will notify you before we carry out the processing required by law (unless the law prohibits us from notifying you).
We will take steps to ensure data is processed securely
We have implemented appropriate technical and organisational measures to ensure we can securely process personal data. This includes measures to address the particular risks that are presented by processing, for example from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to the personal data we process on your behalf. When implementing these measures, we will take into account:
the state of technological development and the availability of relevant technology (for the purposes of Article 32(1) of the GDPR);
the costs of implementation of any measures (which may include, where appropriate, pseudonymisation and encrypting personal data, ensuring confidentiality, integrity, availability and resilience of our systems and services, ensuring that availability of and access to personal data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures we have adopted);
the nature, scope, context and purposes of processing; and
the risks for the rights and freedoms of the data subjects.
Everyone who processes personal data is under a duty of confidence
We will ensure that everyone who has access to or processes personal data on your behalf agrees to keep the data confidential. This mainly includes our employees who are subject to confidentiality obligations under their employment contracts. If we engage any third parties to process personal data on your behalf, we will ensure that they are subject to a duty of confidentiality before we share any personal data with them.
General authority to appoint sub-processors
By accepting these Terms, you authorise us to appoint third parties to process personal data as a sub-processor as we see fit. This clause will be deemed to be your general written authorisation under Article 28(2) of the GDPR. We will let you know if we plan to make any changes concerning the addition or replacement of any sub-processors before we make the change.
When we engage a sub-processor, we will ensure that we have a written contract in place with the sub-processor that sets out the same data protection obligations on the third party as are set out in this clause (or substantially on that sub-processor's standard terms of business), in particular providing sufficient guarantees to implement appropriate technical and organisational measures to ensure that the processing will meet the requirements of the relevant Data Protection Legislation.
If we appoint a sub-processor, we remain fully liable to you for the performance of the sub-processor data protection obligations.
International transfers
If we need to transfer any personal data outside Ireland (for example, if our service providers store personal data on servers outside Ireland) we will ensure that appropriate safeguards are in place to keep the data secure, and that effective legal remedies are available for data subjects, or that there is an 'adequacy decision' (as defined in the Data Protection Act 2018). If we need to transfer any data, we will comply with our obligations under the relevant Data Protection Legislation to provide an adequate level of protection to any personal data that is transferred.
Customer Payment Flow Example
Single Bill Payer -
Customer signs up to Onebill on their chosen Onebill subscription plan
Customer signs LOA and signs Direct Debit mandate
Customer submits old billing data within the portal
OneBill contacts customers existing suppliers
Suppliers send OneBill your bills
OneBill creates a payment plan based on your tariff and usage that includes all your bills and subscription plan. This is viewable in your portal anytime.
OneBill Direct Debit covers the cost of your utilities as well as your subscription fee in a prorata form based on your chosen billing cycle.
OneBill continues to work for you in the background daily, as a better deal is available you'll be switched automatically if you've requested this service, your budget plan will be updated and so will your Direct Debit
House Sharing Multiple Bill Payers
Lead customer signs up to Onebill on their chosen Onebill subscription plan
A 2nd customer / sharer at the same address signs up to OneBill and they will be asked if they wish to split the bills with another user or keep their bills separate. This will repeat for each additional customer / sharer who signs up at this address.
The lead customer has to accept each additional customer / sharer to enable the bill sharing within the portal.
All customers sign LOA and sign individual Direct Debit mandates for their share of the bills and their subscription plan fee.
Lead customer submits old billing data within the portal
OneBill contacts customers existing suppliers
Suppliers send OneBill your bills
OneBill creates a payment plan based on your tariff and usage that includes all your bills and subscription plan. This is viewable in your portal anytime. This will be split between all the sharers based on the percentage split setup within your portals. Each user will have a direct debit to pay for their share of the bills.
OneBill Direct Debit covers the cost of your utilities as well as your subscription fee in a prorata form based on your chosen billing cycle.
OneBill continues to work for you in the background daily, as a better deal is available you'll be switched automatically if you've requested this service, your budget plan will be updated and so will your Direct Debit
If one or more sharing customers fails to pay their share of the bill, the other sharers will be liable for the outstanding amount. This could, depending on the service, mean that some services are suspended and stop working until the payments have been brought up to date.
3rd Parties
OneBill have partnered with RetroKit Ltd in order to provide you with a deeper understanding of your home’s energy profile & BER rating.
RetroKit will source and analyse the Building Energy Rating (BER) data for your home, but first needs you to confirm that you have consent to access the BER data for this dwelling from the dwelling owner. If you have any questions about this process, please email RetroKit Ltd on
[email protected]
RetroKit’s analysis is based on the calculations underpinning the Building Energy Rating (BER) for Irish homes. RetroKit is not a replacement for a BER assessments by a registered BER Assessor or any other form of survey or financial/technical advice that the user may wish to avail of.
RetroKit Ltd. and OneBill Utilities Limited are not liable for any losses you may incur directly or indirectly by use of the RetroKit software.
Agreement
• I / We agree to the terms of this
Privacy Policy and DPA
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